Versand

Shipping and Delivery Policy

Last Updated: September 11, 2026

This Shipping and Delivery Policy applies to orders placed through xsdfr.shop, operated by コスモス商事株式会社 under the brand xsdfr.

Our online store currently serves customers in Germany and Austria.

We aim to provide clear and transparent information about order processing, shipping, delivery, tracking, delivery times, shipping charges and related matters.

1. Company Information

Company name: コスモス商事株式会社
Company registration number: 4010001016569
Responsible person: 寺田 武春
Brand: xsdfr
Website: xsdfr.shop

Registered address:
神田錦町2丁目11番地
千代田区, 東京都
101-0054
Japan

Email: support@xsdfr.shop
Telephone: +81 90 5156 1861

2. Shipping Area

We currently ship orders to:

  • Germany
  • Austria

Delivery is available only to eligible addresses within these destinations.

Delivery availability may depend on:

  • Destination address;
  • Postal code;
  • Local carrier coverage;
  • Product type;
  • Package size or weight;
  • Legal or regulatory restrictions; and
  • Other genuine logistical limitations.

The delivery options available for your order will be displayed or confirmed during checkout.

If we are unable to deliver to the address provided, we may contact you to request additional information or cancel the affected order.

If payment has already been collected for an order that we are unable to fulfil, the appropriate amount will be refunded.

3. Order Processing Time

Orders are normally processed within:

1–2 business days after the order has been successfully placed and confirmed.

Business days are generally Monday through Friday, excluding applicable public holidays.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

Additional processing time may occasionally be required where:

  • Order information requires verification;
  • The delivery address is incomplete or incorrect;
  • Fraud-prevention checks are required;
  • A product is temporarily unavailable;
  • An order contains multiple products; or
  • Order volumes are unusually high.

Where additional customer information is required, we may contact you before dispatch.

4. Estimated Delivery Time

For standard deliveries to Germany and Austria, the estimated transportation time after dispatch is generally:

5–7 business days.

This does not include the 1–2 business day order-processing period.

Therefore, the typical total estimated delivery time from order confirmation to delivery is approximately:

6–9 business days.

Germany

  • Order processing: 1–2 business days
  • Transportation after dispatch: 5–7 business days
  • Typical total delivery time: 6–9 business days

Austria

  • Order processing: 1–2 business days
  • Transportation after dispatch: 5–7 business days
  • Typical total delivery time: 6–9 business days

Delivery estimates are not guaranteed unless we expressly state that a particular delivery service is guaranteed.

Delivery may occasionally take longer because of:

  • Remote delivery areas;
  • Carrier delays;
  • Public holidays;
  • Severe weather;
  • Transportation disruption;
  • Customs or regulatory procedures where applicable;
  • Incorrect delivery information; or
  • Other circumstances genuinely outside our reasonable control.

5. Shipping Charges

We currently provide free standard shipping to Germany and Austria.

For eligible standard orders:

Standard Shipping Fee: €0.00

There is no standard delivery charge for orders delivered to eligible addresses in Germany or Austria.

Any exceptional optional service that carries an additional cost, such as a special or expedited delivery service, will only apply where:

  • The service is actually offered;
  • The customer chooses that service; and
  • The additional charge is clearly disclosed before the order is completed.

We will not add undisclosed mandatory shipping charges after an order has been placed.

If additional costs arise because a customer provided an incorrect or incomplete delivery address, reasonable reshipping costs may apply where permitted by law and where appropriately disclosed.

6. Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders where the option is displayed during checkout.

If Cash on Delivery is selected:

  • Payment is collected when the parcel is delivered;
  • Payment may be collected by the courier or delivery provider;
  • The exact method by which the courier accepts payment may depend on the local delivery provider;
  • The recipient may be required to confirm receipt; and
  • Delivery may not be completed if the required payment cannot be collected.

COD availability may depend on factors such as:

  • Germany or Austria destination;
  • Postal code;
  • Local courier coverage;
  • Product type;
  • Order value; or
  • Other carrier restrictions.

Only the payment methods actually displayed during checkout are available for the relevant order.

If COD is not displayed during checkout, it is not available for that order.

7. Order Confirmation and Dispatch

After an order is successfully placed, an order confirmation will normally be sent to the email address provided during checkout.

The initial order confirmation confirms that we have received your order.

It does not necessarily mean that the parcel has already been dispatched.

After your parcel has been handed to the carrier, we may provide a shipping or dispatch confirmation containing information such as:

  • Carrier information;
  • Tracking number;
  • Tracking link;
  • Dispatch date; and
  • Other relevant delivery details.

Please check your spam or junk folder if an expected notification does not arrive.

8. Tracking Your Order

Where shipment tracking is available, tracking information will normally be sent to the email address used to place the order.

Tracking information may require approximately 24–48 hours after dispatch to become active in the carrier's tracking system.

A local delivery company may take over the parcel during the delivery process, and a different local tracking number may sometimes be issued.

If you need assistance with tracking, please contact:

Email: support@xsdfr.shop
Telephone: +81 90 5156 1861

Please include your order number.

9. Delivery Address

Customers are responsible for providing complete and accurate delivery information.

Before completing an order, please check:

  • Recipient's full name;
  • Street and building number;
  • Apartment or unit number where applicable;
  • Postal code;
  • City;
  • Country;
  • Telephone number; and
  • Email address.

Please contact us as soon as possible if you notice an address error.

We cannot guarantee that a delivery address can be changed after an order has entered final processing or has already been dispatched.

Where permitted by applicable law, reasonable reshipping costs resulting directly from an incorrect or incomplete address provided by the customer may be the customer's responsibility.

10. Delivery Attempts and Uncollected Parcels

Depending on local carrier procedures, one or more delivery attempts may be made.

If delivery cannot be completed, the carrier may:

  • Attempt delivery again;
  • Contact the recipient;
  • Deliver the parcel to a collection point;
  • Leave a delivery notice;
  • Use an authorized safe location where permitted; or
  • Return the parcel to the sender.

Customers should monitor available tracking information and collect parcels within the carrier's applicable collection period.

Where permitted by applicable law, reasonable costs directly resulting from an unjustifiably uncollected or refused parcel may be taken into account when processing the return or refund.

Mandatory consumer rights remain unaffected.

11. Delivery Delays

Delivery may occasionally be delayed because of circumstances such as:

  • Severe weather;
  • Carrier congestion;
  • Public holidays;
  • Strikes;
  • Transportation disruption;
  • Incorrect delivery information;
  • Border or regulatory controls;
  • Natural disasters; or
  • Other circumstances outside our reasonable control.

If the estimated delivery period has passed or tracking has not been updated for an extended period, please contact:

Email: support@xsdfr.shop

We will review the available shipment information and, where appropriate, contact the relevant carrier.

An estimated delivery period does not remove or reduce any mandatory consumer rights.

12. Lost or Undelivered Parcels

If your parcel appears to be missing, please first:

  • Check the latest tracking information;
  • Confirm that the delivery address is correct;
  • Ask household members;
  • Check your building reception or mailroom;
  • Check any designated collection or safe location; and
  • Contact the local carrier where appropriate.

If the parcel still cannot be found, contact:

Email: support@xsdfr.shop

Please provide your order number.

We will investigate the shipment with the relevant carrier.

If a parcel is confirmed as lost in circumstances for which we are responsible, an appropriate remedy may include:

  • Replacement shipment; or
  • Refund.

The appropriate solution will depend on product availability, shipment circumstances and applicable consumer law.

13. Damaged Parcels or Products

Please inspect your order as soon as reasonably possible after delivery.

If the parcel or product arrives damaged, contact us promptly and provide, where reasonably available:

  • Order number;
  • Description of the problem;
  • Photographs of the outer packaging;
  • Photograph of the shipping label;
  • Photographs of the damaged product; and
  • Video showing the damage where appropriate.

Please retain the original packaging until the matter has been reviewed where reasonably possible.

If the product is confirmed to have been damaged during delivery, we will provide an appropriate remedy in accordance with our Return and Refund Policy and applicable consumer law.

14. Incorrect or Missing Products

If you receive the wrong product or your order is missing a product, accessory or component, please contact:

Email: support@xsdfr.shop

Please provide:

  • Your order number;
  • A description of the issue;
  • Photographs of the parcel where appropriate;
  • Photographs of the products received; and
  • A photograph of the delivery label where appropriate.

After reviewing the information, an appropriate solution may include:

  • Sending the correct product;
  • Sending the missing product or component; or
  • Issuing an appropriate refund.

15. VAT, Customs and Import Matters

Our store currently serves customers in Germany and Austria.

The price payable by you, together with any tax or charge collected by us, will be shown during checkout.

Where applicable law requires VAT or another mandatory charge to be included in the consumer price, the applicable checkout and pricing information will reflect those requirements.

Because orders may be fulfilled or shipped internationally, customs or import procedures may apply in some circumstances.

Where any unavoidable charge is payable by the customer and disclosure is legally required before purchase, we will not intentionally conceal that charge.

Any specific information shown during checkout for your order takes priority over general information in this section.

16. Transfer of Risk

For consumer orders delivered to Germany or Austria, the risk of loss or damage generally transfers to the customer when the customer, or a third party designated by the customer other than the carrier, physically receives the goods, subject to applicable mandatory law.

If the customer independently appoints a carrier that was not offered by us, different rules may apply where permitted by law.

Nothing in this section limits mandatory consumer protection rights.

17. 14-Day Right of Withdrawal and Return Shipping

Consumers in Germany and Austria may have a statutory 14-day right of withdrawal for eligible distance purchases.

Where this right applies:

  • You must notify us within the applicable statutory withdrawal period;
  • Eligible goods must be returned within the legally applicable return period; and
  • You may be responsible for the direct cost of returning the goods where this responsibility was properly disclosed before purchase.

You will not normally be required to pay reasonable return shipping costs where the return results from:

  • A defective product;
  • A product damaged during delivery;
  • An incorrect product;
  • Missing components; or
  • Another confirmed fulfilment error attributable to us.

For complete information about returns, withdrawal rights and refunds, please review our Return and Refund Policy.

18. Force Majeure

We will not be responsible for a delay or failure caused solely by circumstances genuinely outside our reasonable control, subject to applicable mandatory law.

Examples may include:

  • Natural disasters;
  • Extreme weather;
  • War or civil unrest;
  • Government restrictions;
  • Epidemics;
  • Labour disputes;
  • Major carrier interruptions;
  • Telecommunications failures; or
  • Transportation-network disruption.

Where such circumstances affect an order, we will take reasonable steps to reduce the disruption and provide relevant information where reasonably possible.

Nothing in this section removes mandatory rights available to consumers under applicable law.

19. Changes to This Policy

We may update this Shipping and Delivery Policy where necessary to reflect changes in:

  • Delivery providers;
  • Delivery areas;
  • Estimated delivery periods;
  • Shipping charges;
  • Business operations;
  • Applicable law; or
  • Logistics procedures.

The latest version will be published on xsdfr.shop together with an updated revision date.

Any change will not retroactively remove mandatory rights associated with an order already accepted.

20. Contact Information

For questions about shipping, tracking, delivery delays, lost parcels or damaged shipments, please contact:

コスモス商事株式会社
Company registration number: 4010001016569
Responsible person: 寺田 武春
Brand: xsdfr
Website: xsdfr.shop

Registered address:
神田錦町2丁目11番地
千代田区, 東京都
101-0054
Japan

Email: support@xsdfr.shop
Telephone: +81 90 5156 1861