Return and Refund Policy

Last Updated: September 11, 2026

This Return and Refund Policy applies to purchases made through the xsdfr online store, operated by コスモス商事株式会社.

Our online store currently serves customers in Germany and Austria.

Where mandatory consumer protection laws apply, including applicable European Union consumer protection laws and the national laws of Germany and Austria, those mandatory statutory rights take priority over any conflicting provision of this Policy.

Nothing in this Policy limits or excludes any mandatory rights available to consumers under applicable law.

1. 30-Day Voluntary Return Policy

In addition to your statutory consumer rights, we offer a 30-day voluntary return period.

You may request a voluntary return within 30 days after receiving your order.

To qualify for a voluntary return, the product should generally:

• Be in the same condition in which it was received;
• Be unused and unworn;
• Be complete with all original accessories and components;
• Include original tags where applicable;
• Be returned in its original packaging where reasonably possible; and
• Be accompanied by proof of purchase.

Our voluntary 30-day return policy is separate from and does not replace the statutory rights available to consumers in Germany and Austria, including the statutory 14-day right of withdrawal.

2. 14-Day Statutory Right of Withdrawal for Germany and Austria

Consumers in Germany and Austria who purchase eligible goods online generally have the right to withdraw from the purchase within 14 days without giving any reason.

For goods, the withdrawal period generally expires 14 days after the day on which you, or a third party designated by you other than the carrier, receive the goods.

To exercise your right of withdrawal, you must inform us of your decision before the withdrawal period expires.

Please contact us at:

Email: support@xsdfr.shop
Telephone: +81 90 5156 1861

You may exercise your right of withdrawal by sending us any clear statement confirming your decision to withdraw from the purchase.

Your statutory withdrawal rights are not dependent on using a specific withdrawal form.

3. Returning Goods After Withdrawal

After notifying us that you wish to exercise your statutory right of withdrawal, you must return the goods without undue delay and generally no later than 14 days after notifying us of your decision to withdraw.

Before returning any product, please contact us at support@xsdfr.shop so that we can provide the correct return instructions and return destination applicable to your order.

The return destination may differ from our registered company address depending on the product, fulfilment location or order.

We will provide the applicable return destination and instructions before you send the product back.

Please do not send a return on a cash-on-delivery or postage-due basis unless we have expressly agreed to accept it.

We recommend using a trackable shipping method and keeping your shipping receipt until the return and refund process has been completed.

4. Return Shipping Costs

Statutory 14-Day Withdrawal

Where a consumer in Germany or Austria exercises the statutory 14-day right of withdrawal because they have changed their mind, the consumer is responsible for the direct cost of returning the goods, provided that the consumer was informed of this responsibility before purchase and unless:

• We have expressly agreed to pay the return costs;
• We failed to inform the consumer that they would be responsible for the direct return costs; or
• Applicable mandatory law requires us to bear those costs.

No additional return handling or restocking fee will be charged for a valid statutory withdrawal unless permitted by applicable law.

Voluntary 30-Day Returns

For voluntary change-of-mind returns made after the statutory withdrawal period but within our 30-day voluntary return period, the customer is generally responsible for the return shipping costs.

Defective, Damaged or Incorrect Goods

You will not normally be required to pay reasonable return shipping costs where the return results from:

• A defective product;
• A product damaged before or during delivery;
• An incorrect product supplied by us;
• Missing parts or accessories; or
• Another confirmed fulfilment error attributable to us.

5. Damaged, Defective or Incorrect Products

Please inspect your order as soon as reasonably possible after delivery.

Contact us promptly if:

• The product is defective;
• The product was damaged during delivery;
• You received the wrong product;
• Important parts or accessories are missing; or
• The product does not correspond to what was ordered.

Please provide:

• Your order number;
• A description of the problem;
• Clear photographs or videos where appropriate; and
• Any other information reasonably required to assess the issue.

Depending on the circumstances and applicable law, the appropriate remedy may include:

• Repair;
• Replacement;
• Price reduction;
• Return; or
• Refund.

Mandatory legal guarantee rights available to consumers in Germany and Austria remain fully unaffected.

EU consumer rules generally provide consumers with a minimum two-year legal guarantee for goods purchased from professional sellers, subject to applicable national law.

6. Condition of Returned Products

For voluntary returns, products should normally be returned in a condition suitable for inspection.

For statutory withdrawal rights, consumers may inspect and handle the product only to the extent reasonably necessary to determine its:

• Nature;
• Characteristics; and
• Functioning.

Where permitted by law, the consumer may be responsible for a reduction in value resulting from handling beyond what is necessary for this purpose.

Opening packaging does not automatically eliminate the statutory right of withdrawal unless a specific legal exception applies.

7. Products Excluded From the Right of Withdrawal

The statutory right of withdrawal may not apply to certain products where an applicable legal exception exists.

Examples may include:

• Goods made to the customer's specifications;
• Clearly personalized goods;
• Goods that deteriorate or expire rapidly;
• Sealed goods unsuitable for return for health or hygiene reasons once unsealed;
• Goods that become inseparably mixed with other items after delivery;
• Certain sealed audio, video or software products once unsealed; and
• Other goods or services legally excluded from the statutory right of withdrawal.

These exclusions do not remove mandatory rights relating to defective, damaged or incorrectly supplied goods.

8. Refunds Under the Statutory Right of Withdrawal

Where a consumer in Germany or Austria validly exercises the statutory right of withdrawal, we will reimburse payments received in relation to the withdrawn purchase as required by applicable law.

Where applicable, the reimbursement includes the cost of the least expensive standard delivery method offered for the order.

If you selected an express, premium or more expensive delivery method, any additional amount above the cost of our least expensive standard delivery method does not have to be reimbursed where permitted by law.

Refunds will be made without undue delay and, where applicable, no later than 14 days after we are informed of your decision to withdraw.

For physical goods, we may withhold reimbursement until:

• We have received the returned goods; or
• You provide satisfactory evidence that the goods have been sent back,

whichever occurs first, where permitted by applicable law.

9. Refund Method

Unless otherwise agreed with you or required by applicable law, refunds will normally be made using the same payment method used for the original transaction.

You will not be charged a refund processing fee by us for a statutory withdrawal refund.

Your bank or payment service provider may require additional processing time before the refunded amount appears in your account.

10. Cash on Delivery Refunds

If Cash on Delivery (COD) is available for your order and you paid the courier directly when your parcel was delivered, there may be no electronic payment transaction available for us to reverse.

Where a COD refund is approved, we may therefore arrange the refund using another appropriate method, such as:

• Bank transfer; or
• Another refund method agreed between you and us.

We may request information reasonably necessary to complete the refund.

We will never ask you to provide passwords, PIN codes or complete online banking or payment account login credentials by email.

11. Voluntary 30-Day Return Refunds

For returns made under our voluntary 30-day return policy rather than the statutory right of withdrawal, we will inspect the returned product after receiving it.

If the return is approved, the refund will normally be processed within 10 business days after approval.

Your bank, card issuer or payment provider may require additional time to make the refunded amount available.

If more than 15 business days have passed since we confirmed approval of your refund, please contact:

Email: support@xsdfr.shop

12. Exchanges

If you want a different:

• Product;
• Size;
• Colour;
• Model; or
• Variation,

please contact our customer service team at support@xsdfr.shop.

Where a direct exchange is not available, you may return the original eligible item in accordance with this Policy and place a separate order for the preferred product.

Statutory remedies for defective or non-conforming products remain unaffected.

13. Order Cancellation

If you need to cancel an order before shipment, please contact us as soon as possible.

We will attempt to cancel the order where it has not already entered final processing or shipment.

If the parcel has already been shipped, cancellation may need to be handled through the applicable statutory withdrawal or return procedure.

Your statutory consumer rights remain unaffected.

14. Return Instructions and Return Destination

Please contact us before returning any product.

To start a return, contact:

Email: support@xsdfr.shop
Telephone: +81 90 5156 1861

After confirming your return request, we will provide the appropriate return destination and return instructions applicable to your order.

Please use the return destination provided by our customer service team.

Our registered company address is:

コスモス商事株式会社
神田錦町2丁目11番地
千代田区, 東京都
101-0054
Japan

Our registered company address is our legal business address and may not be the return destination for every order.

Please do not send products to the registered company address unless our customer service team has expressly confirmed that it is the correct return destination for your order.

This procedure does not limit your statutory rights as a consumer in Germany or Austria.

15. Company Information

Company name: コスモス商事株式会社
Company registration number: 4010001016569
Responsible person: 寺田 武春
Brand: xsdfr

Registered address:
神田錦町2丁目11番地
千代田区, 東京都
101-0054
Japan

Email: support@xsdfr.shop
Telephone: +81 90 5156 1861

16. Contact Us

For questions concerning:

• Returns;
• Refunds;
• Withdrawal rights;
• Damaged products;
• Incorrect products;
• Exchanges;
• Order cancellations; or
• Return instructions,

please contact us:

Email: support@xsdfr.shop
Telephone: +81 90 5156 1861