Last Updated: September 11, 2026
This Payment Policy applies to purchases made through xsdfr.shop, operated by コスモス商事株式会社 under the brand xsdfr.
Our online store currently serves customers in Germany and Austria.
We aim to provide customers with clear, transparent and secure payment information. Please review this Payment Policy before completing an order.
1. Company Information
Company name: コスモス商事株式会社
Company registration number: 4010001016569
Responsible person: 寺田 武春
Brand: xsdfr
Website: xsdfr.shop
Registered address:
神田錦町2丁目11番地
千代田区, 東京都
101-0054
Japan
Email: support@xsdfr.shop
Telephone: +81 90 5156 1861
2. Available Payment Methods
The payment methods available for an order are the methods actually displayed during checkout.
Payment-method availability may depend on:
- Delivery country;
- Postal code;
- Currency;
- Product;
- Order value;
- Delivery provider;
- Payment-provider availability; and
- Other operational requirements.
We do not guarantee that every payment method will be available for every order.
If a payment method is not displayed during checkout, it is not available for that order.
3. Cash on Delivery (COD)
Where Cash on Delivery (COD) is displayed during checkout, payment is collected when the parcel is delivered.
COD may be available for eligible orders delivered to Germany or Austria.
When COD is selected:
- Payment is made upon delivery;
- Payment may be collected by the courier or delivery provider;
- The recipient may be required to confirm receipt of the parcel;
- The exact payment method accepted by the courier may depend on the local delivery provider; and
- Delivery may not be completed if the required payment cannot be collected.
COD availability may depend on:
- Destination country;
- Postal code;
- Local courier coverage;
- Product type;
- Order value; or
- Delivery method.
If COD is not displayed during checkout, it is not available for that order.
4. Payment at Delivery
Where COD is available, the local courier may accept payment using the method supported for the relevant delivery.
Depending on the carrier, this may include:
- Cash;
- Exact cash amount where required;
- Card payment where supported by the courier; or
- Another locally supported payment method.
The exact payment method accepted at delivery depends on the relevant carrier.
Customers should follow the payment instructions provided by the courier.
5. COD Order Verification
Certain Cash on Delivery orders may be subject to reasonable verification before dispatch.
We may verify information such as:
- Customer name;
- Telephone number;
- Delivery address;
- Order details; and
- Intention to accept the parcel.
We may contact you before processing or shipping a COD order where additional confirmation is reasonably required.
This verification may be used to reduce:
- Incorrect delivery addresses;
- Fraudulent orders;
- Failed deliveries;
- Unclaimed parcels; and
- Other avoidable delivery problems.
6. Refusing or Cancelling a COD Order
If you no longer wish to receive a COD order, please contact us as soon as possible before the parcel is dispatched.
Email: support@xsdfr.shop
Telephone: +81 90 5156 1861
Where an order has already been dispatched, cancellation may need to be handled in accordance with the applicable delivery, withdrawal or return procedure.
Repeated unjustified refusal of COD parcels may result in reasonable restrictions on future COD orders where permitted by applicable law.
Nothing in this section limits any mandatory consumer rights, including applicable:
- Cancellation rights;
- Withdrawal rights;
- Return rights; or
- Refund rights.
7. Other Payment Methods
If another payment method is available, it will be displayed during checkout.
Other payment methods may be processed by Shopify or an independent authorized payment service provider.
Where an electronic payment method is used, the relevant provider may require:
- Payment authorization;
- Identity verification;
- Security checks;
- Confirmation of payment details; or
- Other reasonable transaction verification.
Any third-party payment provider may process payment information under its own terms, privacy policy and security procedures.
We will never ask you to send complete payment passwords, PIN codes or full account login credentials by email.
8. Payment Security
We take reasonable measures designed to provide a secure purchasing environment.
Payments handled by authorized independent payment providers are processed through those providers' systems and security procedures.
We will never ask you to send the following by email:
- Account passwords;
- Payment passwords;
- PIN codes;
- Complete online banking credentials;
- Complete payment account login credentials; or
- Other confidential authentication information.
Customers should complete payment only through:
- The official checkout process on xsdfr.shop; or
- An authorized payment provider linked from the checkout process.
9. Payment Authorization
Submitting an order or payment request does not necessarily mean that the order has been finally accepted.
Where an electronic payment method is used, payment may need to be:
- Authorized;
- Verified; and
- Confirmed
before order processing begins.
We may delay, decline or cancel an order where reasonably necessary because:
- Payment cannot be verified;
- Payment authorization fails;
- A transaction appears unauthorized;
- Fraudulent activity is reasonably suspected;
- Order details appear materially inconsistent;
- Delivery information cannot be verified; or
- Processing the transaction would violate applicable law.
If we cancel a prepaid order after payment has already been collected, an appropriate refund will be issued.
10. Order Confirmation
After successfully placing an order, customers will normally receive an order confirmation using the email address provided during checkout.
The confirmation may include:
- Order number;
- Products ordered;
- Total order amount;
- Selected payment method;
- Delivery information; and
- Other relevant order details.
Please review the order confirmation carefully.
If you identify an error, contact us as soon as reasonably possible:
Email: support@xsdfr.shop
11. Prices and Currency
Product prices are displayed on xsdfr.shop.
The applicable currency and total amount payable will be shown before the order is submitted.
The price displayed during checkout for the relevant order is the amount used to complete the transaction, subject to correction of obvious errors in accordance with applicable law.
Where a customer uses an independent bank or payment provider, that provider may apply charges outside our control, such as:
- Currency conversion charges;
- Exchange-rate adjustments; or
- Other independently imposed payment-provider fees.
Any such third-party charges are determined by the relevant provider.
12. Taxes and VAT
For orders delivered to Germany and Austria, applicable pricing and tax information will be displayed during checkout.
Where applicable law requires VAT or another mandatory amount to be included in the consumer price, the relevant price information will reflect that requirement.
Any unavoidable charge collected by us will be disclosed before the order is completed.
For additional information relating to shipping, customs or delivery, please review our Shipping and Delivery Policy.
13. Failed or Declined Payments
Where an electronic payment method is available, a payment may fail or be declined for reasons such as:
- Insufficient funds;
- Payment-account restrictions;
- Incorrect payment information;
- Security checks;
- Fraud-prevention controls;
- Provider restrictions; or
- Temporary technical issues.
If a payment fails, please review the information provided by the relevant payment provider and try again where appropriate.
We cannot override a payment rejection made independently by a bank, payment processor or other payment service provider.
14. Duplicate Payments
If you believe you have been charged more than once for the same order, please contact us promptly.
Please provide:
- Your full name;
- Order number;
- Email address used for the order;
- Payment date;
- Amount charged; and
- Relevant transaction details.
Do not send passwords, PIN codes or sensitive authentication credentials.
We will review the relevant order and transaction information and provide appropriate assistance.
15. Refunds
Refunds are processed in accordance with our Return and Refund Policy.
The applicable refund method depends on the payment method originally used.
Electronic Payment Refunds
Where an order was paid using an electronic payment method, an approved refund will normally be returned using the same payment method where reasonably possible and legally appropriate.
Processing times may depend on the bank, payment provider or other financial institution involved.
Cash on Delivery Refunds
Where an order was paid through Cash on Delivery, the original payment may have been collected physically by the courier.
Because there may be no electronic transaction available to reverse, an approved COD refund may require an alternative refund method.
This may include:
- Bank transfer; or
- Another appropriate refund method agreed with the customer.
We may request information reasonably necessary to complete the refund.
We will never ask customers to send passwords, PIN codes or complete online banking credentials by email.
16. Consumer Refund Rights in Germany and Austria
Mandatory consumer rights available to customers in Germany and Austria remain unaffected by this Payment Policy.
Where a consumer validly exercises an applicable statutory right of withdrawal, refunds will be processed in accordance with applicable law and our Return and Refund Policy.
Nothing in this Payment Policy limits:
- Statutory withdrawal rights;
- Rights relating to defective or non-conforming goods;
- Statutory refund rights; or
- Other mandatory consumer protections.
17. Fraud Prevention
We may perform reasonable checks designed to prevent:
- Unauthorized purchases;
- Identity misuse;
- Payment fraud;
- False COD orders;
- Account abuse; and
- Other suspicious transactions.
Where reasonably necessary, we may:
- Temporarily hold an order;
- Request additional confirmation;
- Contact the customer;
- Reject a transaction; or
- Cancel an order.
These measures are intended to protect customers, payment providers, delivery partners and our business.
Mandatory consumer rights remain unaffected.
18. Payment Information and Privacy
Payment-related personal information is handled in accordance with our Privacy Policy.
Depending on the payment method used, relevant information may be shared with parties such as:
- Shopify;
- Banks;
- Payment processors;
- Delivery companies;
- Cash on Delivery service providers;
- Fraud-prevention providers; and
- Other service providers reasonably necessary to complete or secure the transaction.
Payment-related information may be processed for legitimate purposes such as:
- Completing transactions;
- Managing orders;
- Processing refunds;
- Preventing fraud; and
- Meeting applicable legal requirements.
19. Safe Payment Practices
For safer online shopping, customers should:
- Complete payment only through xsdfr.shop or an authorized payment provider;
- Never send passwords by email;
- Never provide complete online banking credentials to customer service;
- Check order details before confirming payment;
- Keep order and payment confirmations; and
- Contact us if suspicious transaction activity is detected.
20. Changes to This Payment Policy
We may update this Payment Policy where necessary because of:
- Changes to available payment methods;
- Changes to payment providers;
- Changes to Cash on Delivery availability;
- Fraud-prevention requirements;
- Legal or regulatory developments; or
- Other legitimate operational changes.
The latest version will be published on xsdfr.shop with an updated revision date.
Changes will not retroactively remove mandatory rights associated with an existing order.
21. Contact Information
For questions regarding payments, an order, Cash on Delivery or a refund, please contact:
コスモス商事株式会社
Company registration number: 4010001016569
Responsible person: 寺田 武春
Brand: xsdfr
Website: xsdfr.shop
Registered address:
神田錦町2丁目11番地
千代田区, 東京都
101-0054
Japan
Email: support@xsdfr.shop
Telephone: +81 90 5156 1861