Last Updated: September 11, 2026
Welcome to xsdfr.
xsdfr is an online retail brand operated by コスモス商事株式会社, a company registered in Japan.
Through our online store, xsdfr.shop, we aim to provide customers with a clear, convenient and dependable online shopping experience, with transparent information about products, ordering, payment, shipping, returns, refunds and customer support.
Our online store currently serves customers in Germany and Austria.
Our Company
Company name: コスモス商事株式会社
Company registration number: 4010001016569
Responsible person: 寺田 武春
Brand: xsdfr
Website: xsdfr.shop
Registered address:
神田錦町2丁目11番地
千代田区, 東京都
101-0054
Japan
Email: support@xsdfr.shop
Telephone: +81 90 5156 1861
Our Online Store
Our online store is designed to make the purchasing process straightforward and transparent.
Customers can access clear information about:
- Product descriptions and specifications;
- Product prices;
- Available payment methods;
- Order processing;
- Shipping and delivery;
- Delivery estimates;
- Returns and refunds;
- Privacy and data protection; and
- Customer support.
The payment and delivery options available for an individual order are the options actually displayed during checkout.
Our Market
We currently serve customers in:
- Germany
- Austria
Eligible orders can be delivered to supported addresses within these countries.
Delivery availability may depend on factors such as:
- Delivery address;
- Postal code;
- Local carrier coverage;
- Product availability;
- Package restrictions; and
- Applicable legal or logistical limitations.
For standard eligible orders to Germany and Austria, we currently provide free standard shipping.
Our usual estimated delivery schedule is:
- Order processing: 1–2 business days
- Transportation after dispatch: 5–7 business days
- Typical total delivery time: 6–9 business days
For complete information, please review our Shipping and Delivery Policy.
Our Approach
At xsdfr, we aim to provide customers with clear and consistent information throughout the shopping process.
We aim to:
- Present product information accurately;
- Display prices clearly;
- Provide transparent payment information;
- Provide clear shipping and delivery information;
- Maintain transparent return and refund procedures;
- Respond to customer inquiries efficiently;
- Protect customer personal information; and
- Respect applicable consumer rights.
We regularly review our store information and policies to help keep them accurate and consistent with the services we provide.
Payment Options
The payment methods available for an order are the methods actually displayed during checkout.
Where Cash on Delivery (COD) is available for an eligible order, the option will be shown during checkout.
If COD is selected, payment is made when the parcel is delivered in accordance with the applicable carrier procedure.
Other payment methods may also be available where displayed during checkout.
For complete payment information, please review our Payment Policy.
Customer Service
If you have questions about:
- A product;
- An order;
- Payment;
- Shipping;
- Tracking;
- Delivery;
- A return;
- A refund; or
- Another matter relating to our online store,
our customer support team can be contacted at:
Email: support@xsdfr.shop
Telephone: +81 90 5156 1861
When contacting us about an existing order, please include your order number and the email address used during checkout so that we can identify the order and assist you more efficiently.
Returns and Consumer Rights
We maintain a clear Return and Refund Policy explaining our voluntary return arrangements and applicable statutory consumer rights.
We currently offer a 30-day voluntary return period, subject to the conditions described in our Return and Refund Policy.
Eligible consumers in Germany and Austria may also have a statutory 14-day right of withdrawal for eligible distance purchases.
The statutory right of withdrawal is separate from our voluntary return policy.
Mandatory rights relating to defective, damaged, incorrectly supplied or otherwise non-conforming goods remain unaffected.
For complete information, please review our Return and Refund Policy.
Privacy and Data Protection
We respect the privacy of our customers.
Personal information collected through our online store is handled in accordance with our Privacy Policy and applicable data protection requirements.
For customers in Germany and Austria, applicable rights may arise under the General Data Protection Regulation (GDPR) and applicable national data protection laws.
Personal information may be processed where necessary to:
- Process and manage orders;
- Arrange shipping and delivery;
- Handle payment information;
- Provide customer support;
- Process returns or refunds;
- Prevent fraud;
- Maintain website security; and
- Meet applicable legal requirements.
For complete information about how personal information is handled, please review our Privacy Policy.
Shipping and Delivery
We currently provide delivery to eligible addresses in Germany and Austria.
For eligible standard orders:
Standard Shipping Fee: €0.00
The typical estimated total delivery period is approximately 6–9 business days, consisting of:
- 1–2 business days for order processing; and
- 5–7 business days for transportation after dispatch.
Actual delivery may occasionally be affected by carrier delays, public holidays, severe weather, incorrect delivery information or other circumstances outside our reasonable control.
For complete information, please review our Shipping and Delivery Policy.
Our Policies
To help customers understand how our store operates, xsdfr.shop provides dedicated policy pages covering:
- Return and Refund Policy;
- Privacy Policy;
- Terms of Service;
- Shipping and Delivery Policy;
- Payment Policy;
- Contact Information;
- Legal Notice; and
- Frequently Asked Questions.
We encourage customers to review the relevant policies before completing an order.
Shopify Platform
Our online store is powered by Shopify.
Shopify provides the technical e-commerce infrastructure used to host and operate the online store.
Unless expressly stated otherwise, products offered through xsdfr.shop are sold by コスモス商事株式会社.
Shopify is the technical platform provider and is not the seller of our products.
Contact Us
For questions about xsdfr or our online store, please contact:
コスモス商事株式会社
Company registration number: 4010001016569
Responsible person: 寺田 武春
Brand: xsdfr
Website: xsdfr.shop
Registered address:
神田錦町2丁目11番地
千代田区, 東京都
101-0054
Japan
Email: support@xsdfr.shop
Telephone: +81 90 5156 1861