Contact Information

Last Updated: September 11, 2026

If you have any questions about our products, orders, payments, shipping, delivery, returns, refunds, privacy or other matters relating to our online store, please contact our customer support team using the information below.

Our online store currently serves customers in Germany and Austria.

Company Information

Company name: コスモス商事株式会社
Company registration number: 4010001016569
Responsible person: 寺田 武春
Brand: xsdfr
Website: xsdfr.shop

Registered Address

コスモス商事株式会社
神田錦町2丁目11番地
千代田区, 東京都
101-0054
Japan

Customer Support

Email: support@xsdfr.shop
Telephone: +81 90 5156 1861

For questions concerning an existing order, please include your order number and the email address used when placing the order so that we can identify your purchase and assist you efficiently.

We aim to respond to customer inquiries as soon as reasonably possible.

Order and Delivery Inquiries

For questions about:

  • Order status;
  • Shipment tracking;
  • Delivery estimates;
  • Delivery delays;
  • Failed delivery attempts; or
  • Lost or undelivered parcels,

please contact:

Email: support@xsdfr.shop
Telephone: +81 90 5156 1861

Please provide, where applicable:

  • Your full name;
  • Order number;
  • Delivery address; and
  • A brief description of your inquiry.

For complete information regarding delivery to Germany and Austria, please review our Shipping and Delivery Policy.

Returns and Refunds

Before returning a product, please contact:

Email: support@xsdfr.shop
Telephone: +81 90 5156 1861

Our customer service team will review your request and provide the appropriate return instructions and return destination applicable to your order.

Please do not send a product to an address without first receiving the applicable return instructions from us.

Our registered company address is our legal business address and may not be the designated return destination for every order.

Please do not send returned products to the registered company address unless our customer service team has expressly confirmed that it is the correct return destination for your order.

For detailed information about:

  • Returns;
  • Refunds;
  • Exchanges;
  • Return shipping costs;
  • Damaged or defective products; and
  • The statutory 14-day right of withdrawal available to eligible consumers in Germany and Austria,

please review our Return and Refund Policy.

Damaged, Defective or Incorrect Products

If your order arrives:

  • Damaged;
  • Defective;
  • Incomplete;
  • Incorrect; or
  • Otherwise not as ordered,

please contact us promptly at:

Email: support@xsdfr.shop

When contacting us, please provide where reasonably available:

  • Your order number;
  • A description of the issue;
  • Photographs of the product;
  • Photographs of the packaging;
  • A photograph of the shipping label; and
  • Video showing the issue where appropriate.

Please retain the original packaging until the matter has been reviewed where reasonably possible.

Depending on the circumstances and applicable law, the appropriate solution may include:

  • Repair;
  • Replacement;
  • Sending a missing item or component;
  • Price reduction;
  • Return; or
  • Refund.

Mandatory consumer rights available to customers in Germany and Austria remain unaffected.

Payment Inquiries

The payment methods available for an order are the methods actually displayed during checkout.

Where Cash on Delivery (COD) is available, the option will be displayed during checkout for eligible orders.

For questions relating to:

  • Payment status;
  • Cash on Delivery;
  • Refund payments; or
  • Other payment-related matters,

please contact:

Email: support@xsdfr.shop
Telephone: +81 90 5156 1861

Please do not send passwords, PIN codes or complete banking or payment-account login credentials by email.

Privacy and Data Protection Requests

For questions about your personal information or to exercise an applicable privacy or data protection right, please contact:

Email: support@xsdfr.shop
Telephone: +81 90 5156 1861

Customers in Germany and Austria may have rights under the General Data Protection Regulation (GDPR) and applicable national data protection laws.

These may include, where applicable:

  • Right of access;
  • Right to correction;
  • Right to deletion;
  • Right to restrict processing;
  • Right to data portability;
  • Right to object;
  • Right to withdraw consent; and
  • Right to lodge a complaint with a competent supervisory authority.

Please clearly describe your request and provide sufficient information for us to identify the relevant account, order or information.

We may request additional information where reasonably necessary to verify your identity before completing a privacy request.

For complete information, please review our Privacy Policy.

Complaints

We aim to handle customer complaints fairly and efficiently.

To submit a complaint, please contact:

Email: support@xsdfr.shop
Telephone: +81 90 5156 1861

Please include:

  • Your name;
  • Order number where applicable;
  • A clear description of the issue; and
  • Any supporting information reasonably relevant to the complaint.

We will review the complaint and attempt to resolve the matter directly where reasonably possible.

Submitting a complaint does not affect any mandatory consumer rights available to customers in Germany or Austria.

Nothing in this section prevents a consumer from using any dispute-resolution procedure or competent court available under applicable law.

Contact for Legal Matters

For questions relating to:

  • Terms of Service;
  • Consumer rights;
  • Legal notices;
  • Privacy matters;
  • Contractual issues; or
  • Other legal matters concerning our online store,

please contact:

Email: support@xsdfr.shop
Telephone: +81 90 5156 1861

Official Contact Details

コスモス商事株式会社
Company registration number: 4010001016569
Responsible person: 寺田 武春
Brand: xsdfr
Website: xsdfr.shop

Registered address:
神田錦町2丁目11番地
千代田区, 東京都
101-0054
Japan

Email: support@xsdfr.shop
Telephone: +81 90 5156 1861